Accountability, Business Excellence, Customer Service, John's Rants

For Your Convenience

Whenever you see the phrase, “For your convenience,” you know it’s going to be ...

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Business Excellence, Customer Service, High Performance Teams, Strategy, Winning Culture

The Six Fundamentals of Business Success

This evening I’m giving a speech to 350 CEOs of small to medium-size businesses ...

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Business Excellence, Career Success, Innovation & Creativity, John's Rants, Life Success

You Ask – I Answer!

I recently did a podcast interview with John Lee Dumas of Entrepreneur On Fire ...

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Business Excellence, Customer Service, John's Rants, Strategy

Fire Your Customers

It can be very challenging for a business owner to finally admit that it’s ...

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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