Adaptability, AQ, Business Excellence, Career Success, Leadership, Life Success, Strategy

My Best Advice on Strategic Planning

Below is a note I put together for a client I have worked with ...

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Business Excellence, Career Success, Communication, Employee Engagement, Innovation & Creativity, Leadership

Dysfunctional Organizational Communications

After three decades as a business improvement consultant, you’d think I would have gotten ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

How to C.A.R.E. for Your Employees

Recently, I posted this comment and the quote below on my LinkedIn page. And ...

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Accountability, Business Excellence, Career Success, Decision Making, Leadership, Life Success, Strategy, Vision, Winning Culture

The Formula for Business Excellence

In 2009 I wrote a book called Awesomely Simple – Essential Business Strategies for ...

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