Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard ...

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Career Success, John's Rants, Leadership, Strategy

The Four Biggest Challenges Facing Industry Leaders

I was extremely honored  when asked to contribute this article to the Securities Industry and Financial Markets ...

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Business Excellence, John's Rants

Why I Don’t Follow/Tweet/Like You Anymore

People often ask me why I do not post a blog every day – ...

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